Definitions

Unless otherwise defined, these terms should have the following meanings:

“Go Royal by SHKP” (“Go Royal”) means a hotel loyalty programme managed and operated by Sun Hung Kai Real Estate Agency Limited ("SHK Real"). The programme covers The Royal Garden, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel, ALVA HOTEL BY ROYAL, Shikigiku Japanese Restaurant (ifc mall, Hong Kong), Sabatini Ristorante Italiano (ifc mall, Hong Kong) and Asian Delights by The Royal Garden (collectively “Participating Hotels and restaurants”). The applicable Participating Hotels and restaurants are subject to change without prior notice.

“The Point by SHKP” (“The Point”) means an integrated loyalty programme covering designated participating SHKP Malls (collectively “SHKP Malls”). The Point is a coalition loyalty programme of Go Royal. For details of The Point, please visit The Point website at www.thepoint.com.hk/en/, The Point App or The Point WeChat Mini Programme.

“Point” means a point earned by Go Royal members, with 1 The Point bonus point earned for every HK$1 Qualifying Spending at Participating Hotels and restaurants (dine-in and takeaway).

“Member” means any person who joined in and remains as a Go Royal member regardless what membership type this person holds.

 “Go Royal Purple Member” means eligible individuals who have successfully completed the Go Royal membership enrolment and became a Go Royal member.

“Go Royal Gold Member” means a Go Royal member who has made a designated annual membership fee.

“Go Royal Gold Renewal” refers to annual membership fee paid on or before the Gold membership expired.

“Qualifying Room Reservation Channels” means Participating Hotels official hotel room reservation channels, such as Participating Hotels websites, Go Royal App and Go Royal WeChat Mini Programme, Participating Hotels official telephone reservation hotlines and emails, and other Participating Hotels approved hotel room reservation channels as may be specified by Participating Hotels from time to time. Unless otherwise specified, third party online platforms, online service providers or online travel agents, such as Expedia.com, Booking.com, TripAdvisor.com etc, are not Qualifying Room Reservation Channels.

“Qualifying Stays” means the hotel stays that a Go Royal member pays and stays at any Participating Hotel through Qualifying Room Reservation Channels, and settled with e-payment.

"Qualifying Incidental Charges" means any Qualifying Spending, e.g. food and beverage, spa and massages, laundry etc. charged to a Members room at a Participating Hotel, and settled with e-payment.

"Qualifying Events" means a wedding, meeting, exhibition, social event, or outside catering that is booked by a Go Royal member and held at any Participating Hotel. The event is settled with e-payment by the member.

“Qualifying Event Charges” means all Qualifying Events related spending under a single transaction, including room spend under Qualifying Stays, function room rental, related catering, exhibition, meeting and conference packages but excluding any expenses payable to third party suppliers and any deductible event credit.

"Qualifying Spending" means any spending on Qualifying Stays, Qualifying Events, food & beverage and spa & massages, settled with e-payment by the member at any Participating Hotels and restaurants (dine-in and takeaway), takeaway & delivery service, eShop through Go Royal App and rewards redemption (excludes points redemption portion) through Go Royal App or Go Royal WeChat Mini Programme.

"Non-Qualifying Spending" means spending which does not qualify for Points earning including consumption of gift certificates or vouchers, Point Dollar, complimentary service, points-redeemed portion of rewards, fees (e.g. late cancellation fee, no-show fee, cancellation penalties etc.), Participating Hotels food booth outside hotel area, takeaway & delivery service and eShop spending through Participating Hotels official websites directly, takeaway & delivery service of Participating Hotels and restaurants through third party channels, e.g. Deliveroo, OpenRice etc., third party services contracted out by hotels, taxes, and doctor consultation and medication fees.

"Rewards" means any reward of membership, accommodation, food and beverage, events and festival, spa and massages, wellness, partner offer or coupons for use at Participating Hotels, which may be redeemed by using the required number of The Point Bonus Points by a Member.

General Terms and Conditions

1.       Eligibility for Go Royal membership is at the sole discretion of Go Royal. Go Royal has the right to reject any application.

2.       Only individuals can be enrolled in Go Royal. Go Royal membership will not be extended to corporations or other legal entities.

3.       Only customers who have successfully completed the enrolment process via the Go Royal App (which can be downloaded from the App Store or Google Play Store), Go Royal WeChat Mini Programme or Go Royal website are eligible to become Go Royal Purple Members and enjoy member privileges. Furthermore, it is necessary to provide certain personal information during the process of customers from various locations applying for membership, rewards redemption, using privileges, or utilizing the functional or services of the Go Royal App/Go Royal WeChat Mini Programme/other mini programmes, methods, or websites. Go Royal has established specific privacy statements applicable to customers and members for relevant regions to introduce collection, utilization, disclosure, storage, and protection of customers and members personal information during the aforementioned process. For specific details, please refer to Privacy Policy Statement and/or Personal Data Collection Statement (collectively referred to as the "Personal Information Collection Statement").

4.       Go Royal App only supports iPhone 6.0 or above and iOS 11.0 or above, and Android 5.0 or above.

5.       Successful enrolment of membership will be deemed to be the acceptance of all Terms and Conditions, Privacy Policy Statement and Personal Information Collection Statement of Go Royal, and subsequently, a digital membership card with a membership number will be issued to a newly enrolled Member. Membership and bonus points are non-transferable and may only be used by the Member.

6.       SHK Real reserves the right to suspend, withdraw and/or discontinue Membership rights and benefits, including, without limitation, suspension of a Member’s access to electronic login accounts or de-activation of such login account, if SHK Real has reasonable grounds for suspecting, in its sole discretion, that a Member has: (i) acted in a manner inconsistent with or violated any applicable laws or regulations; (ii) acted in a manner inconsistent with, breached or violated any of these Terms and Conditions; (iii) engaged in any fraudulent, dishonest or deceptive behaviour, theft, misconduct or wrongdoing in connection with his/her Membership account, including without limitation, involving Reward redemption or other Member benefits; or (iv) failed or refused to pay any bills or accounts due to SHK Real or any Participating Hotel. The measures set out above may result in a Member’s loss of accumulated The Point bonus points, the cancellation of Go Royal benefits and privileges. In addition, SHK Real shall reserve the right to take appropriate administrative and/or legal action, including, without limitation, criminal prosecution, as it deems necessary in its sole discretion.

7.       SHK Real reserves the right to modify the structure and content of Go Royal at any time without prior notice, including the Go Royal App, Go Royal WeChat Mini Programme, points earning, conversion and expiry dates of points, rewards and offers, redemption and use of rewards and offers, these terms and conditions, other items, and termination of Go Royal. It is the responsibility of members to keep themselves up to date in respect to the structure and content of Go Royal, including these terms and conditions. Earning bonus points and redeeming rewards and offers will be deemed as acceptance of all relevant changes. SHK Real will not be liable for any losses or damages resulting from changes to the structure and content of Go Royal by SHKP, including these terms and conditions.

8.       For any questions about Go Royal, members can contact us through any one of the following channels:

Send an email to info@goroyal.com.hk (content must include membership number, the member’s name, registered mobile number, email address and contact number).

Call us or chat with us on WhatsApp at (852) 2827 8636 (Office Hours: Monday to Friday from 9:00am to 6:00pm except Hong Kong Public Holidays).

Leave a message on the Go Royal official WeChat account (Go Royal by SHKP) for inquiries.

Members can also contact the following participating hotels directly:

Hotel	Address	Phone No.
The Royal Garden	69 Mody Road, Tsim Sha Tsui East	(852) 2721 5215
Royal Park Hotel	8 Pak Hok Ting Street, Shatin	(852) 2601 2111
Royal Plaza Hotel	193 Prince Edward Road West, Mong Kok	(852) 2928 8822
Royal View Hotel	353 Castle Peak Road, Ting Kau, Tsuen Wan	(852) 3716 2888
ALVA HOTEL BY ROYAL	1 Yuen Hong Street, Shatin	(852) 3653 1111

9.       In the event of a Go Royal member acquired Chinese and English version of terms and conditions, the English version shall prevail wherever there is any inconsistency or conflict between the Chinese and English versions.

10.    All interpretations of these Terms and Conditions shall be at the sole and absolute discretion of SHK Real.

Join Go Royal

a. About Go Royal and The Point Memberships

1.       Go Royal and The Point are both managed and operated by SHK Real. Go Royal is a coalition loyalty programme of The Point by using The Point bonus points as a loyalty currency.

2.       Customers can only register as a Go Royal Purple Member through Go Royal App, Go Royal WeChat Mini Programme or Go Royal website.

3.       The enrolment of Go Royal membership will result in the registration of The Point membership at the same time, in order to earn The Point bonus points with Qualifying Spending at Participating Hotels and restaurants (dine-in and takeaway) and use The Point bonus points to redeem hotels and other rewards.

By enrolling as a Go Royal and The Point member, it represents that members expressly consent to Go Royal and The Point collecting their personal information, and such personal information will only be used for Go Royal and The Point membership application.

4.       For customers who are existing The Point members, they may register for Go Royal membership through Go Royal App, Go Royal WeChat Mini Programme or Go Royal website directly. The Point members should simply use their The Point registered mobile number and password to verify their The Point member identity, and complete the Go Royal Purple membership registration when register on Go Royal App.

By submitting The Point login information during Go Royal membership registration, it represents that customers expressly consent to The Point transferring their personal information, including Chinese and English names, titles, birthday month, age, residential region and district, default language, mobile number, and email address, to Go Royal, and such personal information will only be used for Go Royal membership application.

5.       Go Royal and The Point Members expressly consent to Go Royal and The Point transferring between their members’ personal information for the purpose of the Programmes. Go Royal and The Point will use their own members’ personal information subject to Go Royal Privacy Policy Statement and Personal Information Collection Statement (www.goroyal.com.hk/en/privacy.html), and The Point Privacy Policy Statement and Personal Information Collection Statement (www.thepoint.com.hk/en/privacy-policy.html) respectively.

6.       Go Royal members share the same account log in credential with their The Point memberships and manage both Go Royal and The Point memberships.

7.       After successful registration, Go Royal members can enjoy member benefits and privileges, and login to use Go Royal App or Go Royal WeChat Mini Programme.

8.       Points balance and Participating Hotels and restaurants (dine-in and takeaway) related points history will only be shown on Go Royal App and Go Royal WeChat Mini Programme after customers becoming Go Royal Member.

9.       The point balance shown on Go Royal App and Go Royal WeChat Mini Programme, is the same as on The Point App, which reflects the total balance of member’s The Point bonus points.

10.    Go Royal App and Go Royal WeChat Mini Programme will only display point history and rewards record that are related to the Participating Hotels and restaurants (dine-in and takeaway). Member’s point history and rewards transactions that are related to SHKP malls can be found on The Point App.

11.    Go Royal members can also earn The Point bonus points by spending at participating merchants of The Point program in designated participating Malls and registering through the specified channels.

12.    For details of The Point, please visit The Point’s website (www.thepoint.com.hk/en/) or The Point App.

b. Go Royal Member Registration

1.       Go Royal is open to individuals aged 18 or above.

2.       Go Royal members must register a correct and valid mobile number from Hong Kong, Mainland, Macau or Taiwan to receive an SMS authentication code. Go Royal members must be the legitimate owner of the registered mobile number (Note: the SMS authentication code will only be sent to the Go Royal members registered mobile number, i.e. if Go Royal member has turned on SMS Divert service, the SMS authentication code will still be only sent to the registered mobile number, but not the other mobile number that the member has diverted to). Welcome email(s) will be sent to the new Go Royal member after successful registration for their records.

3.       Go Royal members must register an email address which they frequently use.

4.       If Go Royal members forgot their password, a new password will be sent to the registered email address or mobile number via SMS.

5.       Go Royal member registration will result in The Point Member Registration at the same time. As Go Royal members share the same membership account to log in and manage both Go Royal and The Point memberships, no matter members request for a new password through Go Royal App, Go Royal WeChat Mini Programme or The Point App, they will be resetting their password for both Go Royal and The Point accounts.

6.       Go Royal or Participating Hotels take no responsibility for any undelivered SMS, push notifications or emails.

7.       Go Royal members must ensure that the information submitted on the registration form is authentic, accurate, complete, not misleading and without any elements of fraud.

8.       Go Royal member is entitled to the welcome offers once upon the first login. Go Royal will, in their absolute discretion, determine Go Royal members entitlement to the welcome offers.

9.       Go Royal or Participating Hotels reserve the sole right to determine a persons eligibility for the Go Royal membership and forfeit the Go Royal welcome offer without prior notice.

10.    Mobile number submitted for registration must be authentic and valid. Virtual mobile number is not accepted to be used for registration. Each mobile number can only be registered by one Go Royal member. Duplicate registration of the same mobile number or holding more than one membership accounts by the same individual will not be accepted. Go Royal and The Point shall have the right to, without any prior notice, immediately (i) suspend or terminate such memberships; (ii) forfeit all the bonus points; and (iii) disqualify the member’s rights of further reward redemption.

11.    If Go Royal members have changed their mobile number, members must contact Go Royal team by email at info@goroyal.com.hk immediately and register a new membership with Go Royal with the new mobile number through Go Royal App, Go Royal WeChat Mini Programme or Go Royal website. If members are found to have registered with Go Royal and The Point memberships with a mobile number that they do not own legitimately, The Participating Hotels and SHKP Malls have the right to suspend or terminate such memberships without any prior notice.

12.    Go Royal members should double-check their point records and details after any updates. All member data, bonus point and reward redemption records stored by Go Royal and The Point are final and conclusive.

13.    Go Royal members should keep their Go Royal membership numbers, passwords and email addresses strictly confidential and secure. Members are fully responsible for any use of their accounts by any other person (including any third parties, whether used with or without the members authorization).

14.    Staff at the Participating Hotels ("hotels staff") shall have the right to request members to present a valid identification document in order to verify the member data shown on the members mobile phone.

Go Royal and Participating Hotels reserve the right to suspend or terminate any Go Royal membership without any prior notice if Go Royal members use any accounts that belong to another person, or are found to be dishonest in their application for membership or exercise of member privileges.

15.    If Go Royal members wish to cancel their Go Royal memberships, they can request account deletion on Go Royal App directly, email info@goroyal.com.hk, WhatsApp (852) 2827 8636 or contact Customer Service via Go Royal WeChat Mini Programme. Go Royal members must provide Go Royal membership number, member name, registered mobile number and email address when send the request through email, WhatsApp or Go Royal WeChat Mini Programme. The membership cancellation or account deletion will be processed within 40 days or within the timeframe required by applicable laws, regulations, or regulatory authorities.

16.    Upon termination of Go Royal membership, all unused rewards in the Go Royal member’s account will be forfeited without further notice. All unredeemed points will still be kept at the member’s The Point member account (unless this member’s The Point account is also deleted). Any personal data related to the account will be retained for nine (9) months or within the timeframe required by applicable laws, regulations, or regulatory authorities following the termination of your Go Royal membership.

17.    Membership will end automatically upon the decease of the Go Royal Member and The Point bonus points earned but not redeemed at the time of death, as well as benefits and privileges will be cancelled.

18.    If Go Royal Member wishes to cancel his/her The Point membership or delete the account, the request should be submitted directly to The Point. Given Go Royal and The Point share the same loyalty points account, deleting The Point member account will lead to the deletion of Go Royal member account. Upon the member’s account deletion, the member will no longer be able to earn The Point bonus points with Qualifying Spending at Participating Hotels and restaurants (dine-in and takeaway), nor login to manage both The Point and Go Royal memberships.

c. Go Royal Membership Type

1.       Go Royal offers two (2) membership types – Go Royal Purple Member and Go Royal Gold Member.

2.       Requirements to apply or renew membership types are indicated below:

Membership Type	Requirements
Go Royal Purple Member	Free registration through Go Royal App, Go Royal WeChat Mini Programme or Go Royal website.
Go Royal Gold Member	Member with an annual fee paid at any Participating Hotels or redeemed a Go Royal Gold membership on Go Royal App or Go Royal WeChat Mini Programme to become a Go Royal Gold Member. Go Royal Gold membership will be valid for one-year upon the annual fee payment. For details, please visit https://www.goroyal.com.hk/en/. If a Go Royal Gold Member does not renew his/her Go Royal Gold status upon   expiry, he/she will become a Go Royal Purple Member automatically.

d. Go Royal Member Benefits

1.      Go Royal Members must present their Digital Membership Card through Go Royal App or Go Royal WeChat Mini Programme upon check-in at Participating Hotels or when paying the bill at Participating Hotel and restaurants (dine-in and takeaway) or Cake Shops in order to enjoy the member benefits. Go Royal members who are not able to present his/her Digital Membership Card that entitled to such Go Royal member benefits may be charged with the payment discrepancy.

2.      Go Royal members can earn double bonus points for their Qualifying Spending in the birthday month with an up to 30,000 extra bonus points per year (Note: Not counted as part of the Birthday Bonus Points offered by The Point). Food Ordering & Points Plus Cash reward redemption at The Point App are not eligible for Go Royal’s Birthday Offer.

3.      Go Royal Purple Members will enjoy a 10% discount at participating food and beverage outlets (dine-in and takeaway), cake shops and eShop through Go Royal App (Cakes & Pastries - For homemade products at cake shops, a minimum purchase of HK$250 applies at The Royal Garden; for Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel and ALVA HOTEL BY ROYAL, a minimum purchase of HK$200 applies) and Takeaway à la carte food items (except set menu, food and beverage vouchers, prepaid cash vouchers, festive food and prepackaged food and beverage items). Member discount is not applicable at Asian Delights by The Royal Garden.

4.      Go Royal Purple Members will enjoy 5% off on Best Available Rate and selected rates plans that are available through Qualifying Rooms Reservation Channels for rooms booking at all Participating Hotels. When book from The Royal Garden, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel and ALVA HOTEL BY ROYAL’s website directly, promo code “CAMP-ROYAL” needs to be entered. Present your digital membership card upon check-in to enjoy the exclusive discounted rates.

5.      Go Royal Gold Members will enjoy 8% off on Best Available Rate and selected rates plans that are available through Qualifying Rooms Reservation Channels for rooms booking at all Participating Hotels. When book from The Royal Garden, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel and ALVA HOTEL BY ROYAL’s website directly, promo code “CAMP-GROYAL” needs to be entered. Present your digital membership card upon check-in to enjoy the exclusive discounted rates.

6.      Go Royal Members will enjoy the following room booking offers by booking through Go Royal or hotel’s official booking channels:

a.      Priority check-in counter, free local calls at all Participating Hotels.

b.      Welcome drinks at The Royal Garden, Royal View Hotel and ALVA HOTEL BY ROYAL.

c.       Late check-out till 12:00 pm at The Royal Garden, Royal Plaza Hotel (not applicable for "Suite" and "Plaza Premier Family Plus"), Royal View Hotel and ALVA HOTEL BY ROYAL.

d.      Complimentary unlimited in-room paid movies at Royal Plaza Hotel.

7.      Go Royal Gold Members will receive 8 pieces of HK$100 dining cash coupons to be used across any participating restaurants (dine-in and takeaway) and cake shops, spending at eShop & Asian Delights by The Royal Garden is not applicable; 1 piece of HK$500 conditional dining cash coupon to be used across any participating restaurants with a minimum purchase of HK$1,800 (dine-in) from Monday to Friday (excluding Public Holidays and their eves), not applicable to the all-day-dining buffet, Shikigiku Japanese Restaurant (ifc mall, Hong Kong), Sabatini Ristorante Italiano (ifc mall, Hong Kong), eShop & Asian Delights by The Royal Garden.

8.      Go Royal Gold Members will receive 15 pieces of discount vouchers and 2 pieces of birthday delights vouchers to be used at participating restaurants. The use of the vouchers is subject to the terms and conditions. Members may go to "My Rewards" page on Go Royal App / Go Royal WeChat Mini Programme to read the terms and conditions and use the vouchers.

9.      Go Royal Gold Members will enjoy the following dining discounts:

a.      A 20% discount on all food and beverage outlets (dine-in and takeaway), cake shops, eShop through Go Royal App (Cakes & Pastries - for Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel and ALVA HOTEL BY ROYAL, a minimum purchase of HK$200 applies) and Takeaway à la carte food items (except set menu, food and beverage vouchers, prepaid cash vouchers, festive food, prepackaged food and beverage items).

b.      A 15% discount on all food and beverage outlets and all-day-dining restaurant food items on à la carte menu (dine-in and takeaway), cake shop, eShop through Go Royal App (Cakes & Pastries - For homemade products at cake shops, a minimum purchase of HK$250 applies) and Takeaway à la carte food items (except set menu, food and beverage vouchers, prepaid cash vouchers, festive food, prepackaged food and beverage items) at The Royal Garden.

c.       A 20% discount on all-day-dining buffet at all Participating Hotels (except food items on à la carte menu).

d.      A 10% discount on à la carte menu (dine-in and takeaway) at Shikigiku Japanese Restaurant (ifc mall, Hong Kong) and Sabatini Ristorante Italiano (ifc mall, Hong Kong).

e.      A 10% discount on private room booking at Shikigiku Japanese Restaurant (ifc mall, Hong Kong) and Sabatini Ristorante Italiano (ifc mall, Hong Kong). The minimum spending for the private room at Shikigiku Japanese Restaurant (ifc mall, Hong Kong) starts from HK$3,000 + 10% service charge for lunch and HK$6,000 + 10% service charge for dinner. The minimum spending for the private room at Sabatini Ristorante Italiano (ifc mall, Hong Kong) starts from HK$8,400 + 10% service charge for lunch and HK$16,800 + 10% service charge for dinner. The above minimum spending are subject to change without prior notice. Please contact the restaurant for the latest information. An additional furniture removal fee will be applied for relocating the in-room furniture. Please contact restaurant for further information. The removal fee will be excluded in the minimum spending requirement.

*Member discount is not applicable at Asian Delights by The Royal Garden.

10.  Go Royal Gold Members will enjoy a 5% discount on wedding menus at all Participating Hotels, and a 15% discount on standard banquet menus at all Participating Hotels (10% discount on standard banquet menus at The Royal Garden Hotel). Discounts will be offered to a maximum of 3 tables only for each of the Participating Hotels.

11.  Go Royal Gold Members will enjoy a 30% discount on any 60-minute or above spa treatment at Sky Club Spa of The Royal Garden.

12.  Go Royal Purple Members can enjoy Complimentary 1-day membership pass at Definition Health Club, Royal Park Hotel. 1 day pass has been credited to your account and you may check via Go Royal App.

a.      This pass can only be used together with a valid membership

b.      This pass is valid within three (3) months from the date of issue

c.      Please make the reservation at least 1 day in advance and arrangement is subject to availability

d.      For enquiries or reservations, please contact Definition Health Club at +852 2694 3804 (Office Hour: 7:00am –10:00pm, from Monday to Sunday)

e.      This pass is non-refundable, not transferrable and not exchangeable for cash nor other products/services

f.      This pass cannot be extended, replaced or reissued if it is expired

Go Royal Gold Members can enjoy Complimentary 1-day membership pass at Definition Health Club, Royal Park Hotel. 2 day passes have been credited to your account and you may check via Go Royal App.

a.      This pass can only be used together with a valid membership

b.      This pass is valid within one (1) year from the date of issue

c.      Please make the reservation at least 1 day in advance and arrangement is subject to availability

d.      For enquiries or reservations, please contact Definition Health Club at +852 2694 3804 (Office Hour: 7:00am –10:00pm, from Monday to Sunday)

e.      This pass is non-refundable, not transferrable and not exchangeable for cash nor other products/services

f.      This pass cannot be extended, replaced or reissued if it is expired

13.  All dining discounts cannot be used in conjunction with any other discounts, promotions, discounted items and special price items. Discounts will be offered to a maximum of twenty-four (24) persons at any food & beverage outlets per transaction.
Unless otherwise stated, discounts will be based on the published price of the food, beverage and pastries listed on the main menu. Subject to 10% service charge at the published price for all Dine-in. Discounts are not applicable to tea and condiments (if provided), service charges, bottle sales, cigarettes, ticket sales, coupons or vouchers, hampers, festive items, other non-food & beverage consumptions in the restaurant and set menus as decided by the hotels. Royal Hotels reserve the right of final decision.

Dining discounts are not applicable to blackout dates :

2 days prior to the Chinese New Year, the 1st / 2nd / 3rd  day of Chinese New Year, Valentine’s Day, Mother’s Day and its eve, Mid-Autumn Festival and its eve, as well as the 20th – 21st of December.

Additional blackout dates at Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel and ALVA HOTEL BY ROYAL – 19th December

Additional blackout dates at The Royal Garden – Father’s Day and its eve, 22nd to 26th December and 31st December

Additional blackout dates at The Royal Garden – Fine Foods Shop include 1st January, 9th – 26th January, 27th September – 4th October, 10th – 19th December and 27th – 30th December.

Blackout dates may vary every year. Please check with individual hotels for details.

14.  SHK Real reserves the right to amend or withdraw any benefits and services at any time without prior notice.

“Biometric Authentication” Function

Login to the “Go Royal” APP and redeem rewards using “Biometric Authentication” function.

1.       Use of the “Biometric Authentication” function to login to the Go Royal App and redeem rewards is subject to these Terms and Conditions. By registering and activating the “Biometric Authentication” function in the App with your mobile phone or mobile device ("Designated Device"), you will be regarded as having accepted and will be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please do not register and activate the “Biometric Authentication” function in the App with any Designated Device.

2.       When you use “Biometric Authentication” function to login to the App and redeem rewards, you are using the fingerprint and facial map (as applicable) that is stored on your Designated Device to authenticate your identity, instead of account password. The App will access the biometric identity sensor in your Designated Device to perform the authentication using the information on that sensor. “Go Royal” will not collect and store your biometric credentials in any event.

3.       You should ensure that you only store your own biometric credentials on your Designated Device and use your own biometric credentials to login to the App and redeem rewards. Notwithstanding this clause, if you store any other person’s biometric credentials on your Designated Device, you will be taken to have permitted that other person to use his/her biometric credentials to access your “Go Royal” member account, including but not limited to redeeming your rewards and obtaining your bonus points.

4.       You should not use facial map for authentication if you have an identical twin sibling or if your facial features are developing or are expected to change.

5.       The “Biometric Authentication” function and the biometric identity sensor are built into the mobile phone or module on members’ permitted mobile device and provided and operated by third party service providers. “Go Royal” does not operate nor control the “Biometric Authentication” function and biometric identity sensor. “Go Royal” is not responsible for any issues arising from, including but not limited to the related technology and their performance. Please contact your mobile phone or mobile device service provider if you have any queries, opinions and complaints.

6.       “Go Royal” reserves the right to modify, suspend or terminate the use of the “Biometric Authentication” function in mobile phone or mobile device to login to the App and redeem rewards, and the right to modify these Terms and Conditions from time to time without prior notice. In case of disputes, decision of “Go Royal” is final.

7.       Apple, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.
Android™ is a trademark of Google LLC.

Other Hotel Services

1.       The below services operated by each Participating Hotel individually will be provided to Go Royal members through Go Royal App or Go Royal WeChat Mini Programme, including Room Booking, Table Booking, Takeaway & Delivery Service, and eShop.

2.       SHK Real reserves the right to amend or withdraw any hotel services provided through Go Royal App or Go Royal WeChat Mini Programme at any time without prior notice.

3.       Usage of such Participating Hotels Services is subject to each Participating Hotel’s relevant Terms and Conditions. By completing a booking or a transaction of such hotels services through Go Royal App or Go Royal WeChat Mini Programme, it represents Go Royal member’s consent to the relevant Terms and Conditions, Privacy Policy Statement and Personal Information Collection Statement of such hotels.

Earn The Point Bonus Points

a. General Conditions

1.       Go Royal members can earn 1 The Point bonus point for every HK$1 Qualifying Spending at the Participating Hotels and restaurants (dine-in and takeaway).

2.       By earning The Point bonus points with Qualifying Spending from any Participating Hotels and restaurants (dine-in and takeaway), it represents that the members expressly consent to Go Royal, Participating Hotels and restaurants, and The Point to transfer their Member’s transaction information (such as hotel name, shop name, transaction date, time, spending amount, receipt number, and payment method) for the purpose of calculating bonus points to be issued to members.

3.       The Point bonus points may be awarded for Qualifying Stays, Qualifying Spending and Qualifying Events at Participating Hotels and restaurants (dine-in and takeaway). If in doubt, Go Royal members should contact Participating Hotels for further clarification on exclusions and/or limitations before making reservations or spend.

4.       The bill for Qualifying Stays, Qualifying Events, and Qualifying Spending must be made in the Go Royal member’s name and that Member must personally pay for all charges in order to earn points. A Member’s Go Royal membership number cannot be used by anyone else to earn points, rewards, promotion bonus points or changed membership type. If a Member breaches this clause, the relevant points, rewards, promotion bonus points or changed Membership type will be forfeited and the members involved will have their Go Royal Membership terminated. All of their benefits and privileges shall cease forthwith and their The Point bonus points will be forfeited immediately.

5.       Go Royal members must present their Go Royal Digital Membership Card through Go Royal App or Go Royal WeChat Mini Programme upon check-in at a Participating Hotel to earn points with Qualifying Stays.

6.       Go Royal members must present their Digital Membership Card through Go Royal App or Go Royal WeChat Mini Programme when paying the bill at Participating Hotels and restaurants (dine-in and takeaway) in order to earn points with Qualifying Spending.

7.       Go Royal members need to settle the bill through e-payment by member in order to earn The Point bonus points.

8.       The Point bonus points will be credited to the Go Royal member’s account within 2 days after payment of charges in full by the Member for Qualifying Stays at check-out, Qualifying Events or Qualifying Spending.

9.       You are not able to earn The Point bonus points for any consumption of gift certificates or vouchers, Point Dollar, complimentary service, points redeemed portion of rewards, fees (e.g. late cancellation fee, no-show fees, cancellation penalties etc.), Participating Hotels food booth outside hotel area, takeaway & delivery service and eShop spending through Participating Hotels official websites directly, takeaway & delivery service of Participating Hotels and restaurants through third party channels, e.g. Deliveroo, OpenRice etc., valet parking, third party services contracted out by hotels, taxes, doctor consultation and medication fees.

10.    There is no upper limit for bonus point earning per Go Royal member per transaction (except for Qualifying Events).

11.    The Point bonus points have two expiry dates each year, 31 March and 30 September. This means that points earned from 1 October in the previous year to 31 March this year will expire on 31 March of the next year, and must be used to redeem rewards on or before 31 March of the next year. Points earned from 1 April to 30 September this year will expire on 30 September of the next year and must be used to redeem rewards on or before 30 September of the next year. Expired points will be forfeited automatically.

12.    Go Royal’s Birthday Double bonus Points Offer: Go Royal members can earn double bonus points for their qualifying spending in the birthday month (the registered birthday month must be the same as the information shown on his/her ID card or passport). The birthday bonus points will be credited to the member’s account automatically within 2 days after check-out from the hotel stay or payment of charges in full for non-hotel stay. (Note: Each member can earn a maximum of 30,000 extra birthday bonus points per year, and which is not counted as part of the Birthday Bonus Points offered by The Point.)

13.    Go Royal members can check their latest point balance on the Go Royal App or Go Royal WeChat Mini Programme. All point records in Go Royal system should prevail, final and conclusive. Go Royal will not accept any claim of missing bonus points after transaction. In the event of technical issues or any abnormal incidents that prevent Go Royal from retrieving information of a members point balance from the system, Participating Hotels will not bear any responsibilities for any loss or damage.

14.    The Point bonus points shall have no cash value and cannot be exchanged for cash. Points cannot be sold, bought, transferred or moved to other accounts.

15.    Participating Hotels reserve the right to terminate the Go Royal membership of any Go Royal member immediately if they are found using the Go Royal member account (including but not limited to registering Go Royal member account, bonus points or redeeming rewards) in any dishonest way. The Go Royal members points will be forfeited immediately and no reward redemption will be allowed. Participating Hotels shall have the right to request a return of all redeemed rewards and to lodge a claim for compensation of any losses suffered by Participating Hotels. The individual in question shall have no right to object to such an arrangement.

16.    Participating Hotels shall have the right to cancel or deduct points that are granted to any Go Royal members by error without prior notice.

17.    Participating Hotels will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception or blocking by third party applications that cause the delay, loss, mistake or corruption of an information transfer.

18.    If a Go Royal member breaches any of these terms and conditions, or if Participating Hotels have reasonable grounds to believe that these terms and conditions have been breached, Participating Hotels shall have the right to suspend or terminate that membership and lodge a claim for compensation of any losses suffered by Participating Hotels. Participating Hotels will not accept any suspended or terminated memberships registered mobile numbers to register with Go Royal membership again.

19.    In case of disputes related to bonus points, SHK Real reserves the right of final decision.

b. Earning points with Hotel Stays

1.       Points may be earned for Qualifying Stays at all Participating Hotels. If in doubt, Members should contact Participating Hotels for further clarification on exclusions and/or limitations before making reservations.

2.       If a Go Royal Member is sharing a room with other Members, only one of the Go Royal Members will be eligible to earn Points on Qualifying Stays.

3.       Go Royal member must register and settle the bill for the stay in order to earn Points.

4.       Points may be earned for any Qualifying Spending, e.g. food and beverage, spa and massages, laundry etc. charged to a Go Royal members room at a Participating Hotel under a Qualifying or non-Qualifying Stay.

5.       A Go Royal Member can only earn points for up to three rooms for the duration of his stay at the Participating Hotel. The Go Royal member’s stay period needs to overlap with the guests who stayed in other two rooms for at least one night. The Go Royal Member needs to stay and settle the bill for all rooms for the entire stay.

c. Earning Points as a Non-stay Guest

1.       Go Royal members may earn The Points on Qualifying Spending as a non-stay guest.

2.       Go Royal members must present their Go Royal Digital Membership Card through Go Royal App or Go Royal WeChat Mini Programme when paying the bill at Participating Hotel and restaurants (dine-in and takeaway) or using the services of spa and massages as a non-staying guest in order to earn points. Payment for the Qualifying Spending must be made by the Member in order to earn points.

d. Earning points with Takeaway & Delivery Service, and eShop

1.       Go Royal members who complete Takeaway & Delivery, or eShop transactions through Go Royal App only are to be rewarded 1 The Point bonus point for every HK$1 spent. No point will be awarded for transactions made through other channels, e.g. Participating Hotels’ Official Websites directly. If in doubt, Members should contact Participating Hotels for further clarification on exclusions and/or limitations before making transactions.

2.       The Takeaway & Delivery and eShop service is operated by each Participating Hotel separately. By completing such transactions through Go Royal App, it represents members expressly consent to Go Royal, Participating Hotels, and The Point to transfer their Member IDs and transaction information (such as hotel name, shop name, transaction date, time, spending amount, receipt number, and payment method), and such data transfer will only be used for the calculation of bonus points to be issued to Go Royal members.

3.       Points will be credited to the account of the Go Royal member automatically within 2 days after the transaction is confirmed.

4.       Go Royal members Birthday Offer is applicable, i.e. in member’s birthday month, every HK$1 spending at Takeaway & Delivery Service, or eShop through Go Royal App is entitled to 1 extra birthday bonus point.

e. Earning Points with Online Payment for Points-plus-Cash Rewards Redemption

1.       Go Royal members who complete the points-plus-cash reward redemption with online payment for the cash portion through Go Royal App or Go Royal WeChat Mini Programme are entitled to earn 1 The Point bonus point for every HK$1 spent. Points will be credited to Go Royal account of the member automatically on the same day once the transaction is confirmed.

2.       Participating Hotels reserve the rights to reject the redemption according to operation conditions and refund of the respective bonus points and special price will be made accordingly. The redeemed bonus points and special price will be refunded, and the duration of receiving refund depends on the practice of issuing banks of the credit cards; however, SHK Real shall have no liability nor be held liable to pay any compensation shall be made for any issues, loss, charges incurred due to rejection of the order. The Points earned from the order will be deducted from account of the Go Royal Member at the same day of cancellation.

3.       Go Royal members Birthday Offer is applicable, i.e. in member’s birthday month, every HK$1 spending on rewards redemption with online payment through Go Royal App is entitled to 1 extra birthday bonus point.

f. Earning points with Qualifying Events

1.       Qualifying Events refer to the qualifying meetings and events held by Go Royal members at Participating Hotels.

2.       Only individuals can be enrolled in Go Royal, and only individuals can participate in Qualifying Events. No corporations or organizations can hold a Go Royal membership and are thus not eligible to earn Points with Qualifying Events.

3.       Qualifying Events can earn 1 The Point bonus point for every HK$1 Qualifying Event Charges for a Qualifying Event, and can earn a maximum of 500,000 bonus points per event under a single transaction.

4.       An eligible Go Royal member must acknowledge that he/she is eligible to earn points for any Qualifying Events, and shall release and indemnify Participating Hotels against any liability or claim arising from any failure to declare any benefits received under Qualifying Events or for breach of any applicable law or regulation, gift and incentive policy, guideline or compliance requirement. Go Royal members are solely responsible for notifying their employers, principals and/or clients of any Points rewarded in connection with Qualifying Events.

5.       All terms and conditions of Go Royal also apply to Qualifying Events.

Go Royal Reward Redemption

a. General Conditions

1.       Go Royal members can redeem Go Royal member-exclusive hotels rewards with the respective The Point bonus points and the special price (if applicable) needed via Go Royal App or Go Royal WeChat Mini Programme. Upon confirmation, the corresponding bonus points will be deducted instantly from the Go Royal member’s accounts. No cancellation or point refund is allowed.

2.       Members are required to collect or use the redeemed rewards at the designated location or Participating Hotels within the designated period in person. Otherwise, the rewards will be forfeited automatically, with no refund of rewards, bonus points or the paid special price.

3.       To use an e-coupon or redeemed rewards through Go Royal App or WeChat Mini Programme, Go Royal members must open the Go Royal App’s or Go Royal WeChat Mini Programme’s in-app scanner and scan the QR code provided by the Participating Hotels and restaurants, in order to verify and confirm the use of the reward.

4.       Applicable to the online payment for Go Royal rewards redemption with special price:

a.       Go Royal members must reach 18 years of age or must obtain consent from parent(s) or legal guardian(s) for members below the age of 18, who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the App and/or redemption.

b.       SHK Real shall not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused failure of completion of order/transaction, failure of delivery of confirmation email for pick-up verification or other issues of order/transaction.

c.        Go Royal members are required to register your eligible credit cards of Visa or MasterCard (“Eligible credit cards”) in the Payment Method for online payment. Members are required to select any registered eligible credit card for online payment in each redemption. Members can remove any registered eligible credit card in the Payment Methods anytime.

d.       Special price shall be displayed in the Hong Kong Dollar. Points and special price required may vary. Confirmation of the redemption means Go Royal members accept bonus points and special price required which is displayed upon redemption.

e.       Redemption includes full-points redemption and points-plus-cash redemption. All points-plus-cash redemptions must be paid in advance through the system payment gateway unless specified otherwise. No other payment method will be accepted except room rewards redemption. Upon confirmation, the corresponding bonus points and special price will be deducted instantly from the member’s accounts and eligible credit card. No change or cancellation is allowed. No refund (whether in whole or in part) will be tendered to the members by the Participating Hotels.

f.         Go Royal members who complete the rewards redemption with online payment for the special price are entitled to 1 The Point bonus point for every HK$1 spent. The Point bonus points will be credited to account of the member automatically on the same day once the transaction is confirmed.

g.       SHK Real reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. All payments shall be processed by third party payment service provider(s). Members understand and agree that respective credit card / payment information will be stored with third party payment service provider(s) upon confirmation of order information and payment.

h.       Go Royal members must ensure that there is sufficient fund on credit card or any related wallet to fulfil payment of an order. SHK Real shall not bear any responsibility in any case of failure of order placement caused by insufficient fund.

i.         Participating Hotels may reject the redemption according to their operation conditions and refund of the respective bonus points and special price will be made accordingly. The redeemed bonus points and special price will be refunded, the duration of receiving refund depends on the practice of issuing banks of the credit cards; however, SHK Real shall bear no liability nor be held liable to any compensation for any issues, loss, charges incurred due to rejection of the order. The Point bonus points earned from the order will be deducted from account of the member at the same day of cancellation.

5.       Points will be deducted from a member’s account once the reward redemption is confirmed, and such redemption cannot be altered or cancelled. A reward redemption request will be rejected if the point balance is insufficient or such request is not accepted by Participating Hotels.

6.       Go Royal members hereby understand and accept that all privileges and rewards are available in limited quantities, on a first come, first served basis, and that if a reward cannot be redeemed before the deadline due to limited stock or similar reasons, there will be no compensation for the reward or for the unused points towards it.

7.       Participating Hotels shall have the right to change the amount of points and price required to redeem rewards from time to time.

8.       Black-out dates for the use of redeemed rewards may apply.

9.       All photos and descriptions of the rewards are for reference only, and the actual products may vary. The rewards do not include any warranty, exchange, cash refund or change. Go Royal members are responsible for checking the quality of rewards at the time of redemption. No rewards will be re-issued and no points will be refunded afterwards.

10.    For rewards redemption through Go Royal App and Go Royal WeChat Mini Programme, Go Royal members must read and accept the description, and terms and conditions of respective rewards, including but not limited to e-coupon expiry dates, food and beverages expiry dates etc.

11.     Participating Hotels reserve the right to change the terms and conditions of the rewards and privileges without prior notice.

12.    All rewards are only available while stocks last. Participating Hotels have the right to terminate the provision of particular rewards or provide similar rewards as an alternative without prior notice. Participating Hotels do not guarantee any rewards will constantly be available during the promotion period.

13.    Rewards cannot be redeemed in conjunction with any other offers or promotions unless specifically permitted by the Terms and Conditions that accompany the Rewards.

14.    In case of disputes related to reward redemption, Participating Hotels reserve the right of final decision.

b. Redeeming Room Rewards

1.       Go Royal members must redeem Room Rewards at least 48 hours prior to arrival through Go Royal App or Go Royal WeChat Mini Programme, and must complete the room booking with Participating Hotels through email, phone, or in person. If the Rooms Rewards are redeemed by Points Plus Cash, members must settle the payment at least 48 hours before check-in (through payment links provided by Participating Hotels).

2.       Go Royal members must provide their Membership numbers when making reservations for Room Rewards and present their Digital Membership Card upon check-in. Failure to provide relevant documents to prove the member identity may result in the hotel’s refusal to permit the use of Room Rewards.

3.       Redemption requests from parties other than the Go Royal member will not be processed.

4.       Room Rewards can be combined with paid hotel room night stay in one reservation.

5.       Room Rewards are not transferable and the room must be occupied by the Member.

6.       Room Rewards include any service charges applicable to the accommodation. Any associated charges must be paid by the Go Royal member upon check-out.

7.       Upon a room reward reservation is confirmed, no amendment or cancellation is allowed, and the respective points will be deducted from the Go Royal account of the member.

8.       In the event of a no-show for Room Rewards redemption, such Room Reward redemption will be deemed fully used and all The Point that have been deducted for the Room Reward will not be refunded.

9.       Go Royal members acknowledge that Participating Hotels reserve the right to limit the number of rooms made available for Room Rewards at its sole and absolute discretion. Black-out periods may also be imposed, during which Room Rewards are not permitted. These will be published on Go Royal App, or Go Royal WeChat Mini Programme and may be amended at any time at the sole and absolute discretion of Participating Hotels.

10.    Room rewards redemption is subject to availability of redeemed participating hotel.

Point Dollar

1.       Go Royal members can redeem Point Dollar with The Point bonus points via Go Royal App or Go Royal WeChat Mini Programme on spending at Participating Hotels and restaurants. Points shall be deducted from a member’s account once the redemption is confirmed. No cancellation, points or cash refund is allowed once the redemption is confirmed.

2.       Go Royal members can convert every 250 bonus points to $1 Point Dollar, and every $1 Point Dollar can be used as HK$1, minimum redemption starts from $10 Point Dollar (2,500 points) with no maximum restriction.

3.       Go Royal member must present the valid QR code generated from Go Royal App or Go Royal WeChat Mini Programme to Participating Hotels and restaurants for scanning upon settlement. Upon being scanned successfully, the corresponding bonus points will be deducted instantly from the member’s account.

4.       Point Dollar cannot be transferred and is not eligible to earn points.

5.       Point Dollar can be used after applying discount or dining coupons (if any).

6.       Point Dollar redemption will be rejected if member’s point balance is insufficient (or if the request is not accepted by Participating Hotels for any reasons).

7.       No refund (whether in whole or in part) will be tendered in any event for transactions settled with Point Dollar.

8.       Go Royal members can use Point Dollar at Participating Hotels and restaurants, including:

a.       Dine-in and takeaway, bottle sales, hampers, festive items, qualifying events, offline Go Royal Gold card redemption/ renewal.

b.       Any gift vouchers, gift cards, ticket sales, spa & massages at The Royal Garden.

9.       Point Dollar is not applicable to below items, Royal Hotels reserve the right of final decision:

a.       Go Royal rewards redemption, eShop purchase, online Go Royal Gold card redemption/ renewal, room charge, spending charged to room (including food and beverage, spa & massages, laundry etc.), deposit (including deposit paid for qualifying events), valet parking, limousine service, Hotels’ food booth outside hotel area, takeaway & delivery service of Participating Hotels and restaurants through third party channels, e.g. Deliveroo, OpenRice etc., any third party services contracted out by hotels, cigarettes, doctor consultation and medication fees.

b.       Any gift vouchers, gift cards, ticket sales, spa & massages at Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel and ALVA HOTEL BY ROYAL.

c.        Any spending at Asian Delights by The Royal Garden.

10.    Go Royal reserves the right to amend Point Dollar conversion rate at any time without prior notice and/or to restrict or limit the amount of Point Dollar a member can spend on each transaction for any campaigns and promotional activities.

11.    SHK Real shall not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers which caused failure of completion of transaction or other issues of transaction.

12.    SHK Real and Go Royal reserve the right to change the terms and conditions of Point Dollar without prior notice.

13.    In case of disputes related to Point Dollar, Go Royal, Participating Hotels and restaurants reserve the right of final decision.

 

Updated on 5 February, 2025